M01 · Hero For U.S. restoration, plumbing, and HVAC owners doing $1.5M to $5M

Stop losing emergency jobs when the phone rings at night.

A done-for-you 24/7 phone system that answers in under 60 seconds, books real jobs, and proves what you have been bleeding. Live in 14 days, or your setup fee back.

Book a 15-minute Emergency Call Leak Audit See how it works

15 minutes on Zoom or phone. No pushy pitch. You get your missed-call picture.

73%
of emergency calls get missed across home services
Cole Kemp study
$273K
in lost work from 15 missed plumbing calls per week at $350
Trillet analysis
83%
of restoration owners say staffing is their #1 issue
Cleanfax 2024 Benchmarking
M02 · Operator Trap

Your phones are breaking your people

“83 percent of owners told us their biggest problem is hiring and keeping good staff. Phones rank only third or fourth, but they make the staffing problem worse.”

Cleanfax 2024 Restoration Benchmarking Survey

You are not short on calls. You are short on people who can answer them.

Your best dispatcher is stuck riding the line all day. After hours, calls spill to your cell, your lead tech, or a tired on-call person who already worked a full shift.

Here is what that looks like in real life:

  • Your CSR is juggling three lines and an upset homeowner. The fourth call goes to voicemail and never calls back.
  • Your dispatcher is trying to route trucks and handle a burst pipe at 10 pm. She misses the next storm job that would have filled a crew.
  • You are at dinner or finally asleep, and your phone lights up with another emergency. You answer in a loud place or you let it ring.

Over time, this burns people out. Good CSRs quit. Dispatchers pull back from on-call. Owners start taking calls again “for a season” and never get their nights back.

M03 · Hidden Leak

The leak you can not see on your P&L

You feel the stress from the phones. The leak that hurts more is the work that never reaches your board.

Cross home services
73%
of emergency calls get missed or never handled right the first time.
Cole Kemp study
Plumbing
$273K
a year, from one shop missing 15 calls a week at a $350 ticket.
Trillet analysis
HVAC
30-40%
of HVAC calls come in after the office is closed, per industry studies.
ACCA and other industry groups
Restoration
20-30%
miss rate across home services, per a former top SERVPRO franchise CTO.
Jacob Cleveland in C&R Magazine “The $10M Blind Spot”
A single mold job or water loss is worth thousands to tens of thousands. Losing even a handful of those a year adds up fast. The point is not to scare you. It is to show this is the main pipe feeding your business.
See your numbers

Free. Recorded for you. You get the report even if we never work together.

M04 · Storm-Proof System

Meet the Storm-Proof Phone System.

This is not another app you set up in five minutes then forget. It is a done for you emergency call capture system that sits in front of your main line, catches missed calls, moves fast on web leads, and never needs a sick day.

  • 01Answers emergency calls in under 60 seconds, 24 hours a day, 7 days a week.
  • 02Grabs the full service address early, so even if the call drops your team can still act.
  • 03Sorts true emergencies from next-day work using your rules, not a generic script.
  • 04Books real jobs into your board or CRM, not just “takes messages.”
  • 05Chases missed calls and web forms fast so you are the first one to respond.
  • 06Tags every call in your system so you can see which calls turn into jobs.
Emergency Call Capture Engine Live
Inbound
Emergency calls, web forms, missed-call rescue
Engine
Storm-Proof Phone System answers in under 60 sec
Outbound
Booked jobs, dispatcher routing, your reports
Built only for emergency trades

We do not work with dentists, salons, or software companies. We work only with water, fire, and mold restoration, emergency plumbing, and emergency HVAC. Your call flows, questions, and follow-ups match what actually happens on a water loss, a burst pipe, or a no-heat call at 2 am.

The Team Behind It

You work with me directly. My full-time technical partner handles the deeper build behind the scenes. Together we build, test, and tune your storm-proof phone system to fit your people, your area, and your rules.

M05 · 14-Day Install

Live in 14 days. Or your setup fee back.

We keep the install simple so you and your team do not drown in a big project. Four short stages, with checkpoints we sign off together.

D-0

Emergency Call Leak Audit

15 minutes. We look at your current phone setup, call volume, missed calls, after-hours pattern. If you are not a fit, we tell you so and stop there.

D 1-3

Capture plan + script

We map your numbers, after-hours flows, and service area. We pull your service list and build intake scripts that sound like your top CSR.

D 4-10

Build, test, harden

Phone line, routing rules, follow-up, CRM connection. You and your team hammer it with test calls until it passes.

D 11-14

Activation gate + go live

10 real calls and 1 booked job through the system before we flip the switch. Then live, with bi-weekly tuning calls for 90 days.

M06 · 3-Layer Guarantee

Three simple promises that remove the risk.

Phones feel like a big change. So we carry the risk on three sides, written into your agreement.

Promise 01

14-Day Go Live

If we cannot get your storm-proof phone system live on your main emergency line within 14 days of kickoff, you get a full refund of your setup fee.

Promise 02

90-Day Pays For Itself

If tracked booked jobs from the system don’t equal your setup fee in 90 days, we keep working free for the next 90. If still not hit, full setup-fee refund.

Promise 03

60-Second Speed-to-Lead SLA

95% of calls answered under 60 seconds, all day, every day. Web forms and lead-vendor leads called back in 60 seconds. Miss it and we refund that month of Storm-Proof Monitoring & Tuning.

M07 · Pricing

Pricing that matches the size and speed of your shop.

You are not shopping for the cheapest answering service. You are choosing the dispatcher who never quits. Three tiers. Pick on the Audit, or skip if it is not a fit.

Entry / Sub-$1M

After-Hours Call Catcher

For shops that want to stop losing after-hours work but do not need full 24/7 yet.

$7,500
Setup. Plus $500 every 28 days.
  • Covers after-hours and weekend calls
  • Simple intake and booking
  • Lighter reporting and tuning
Book Audit
Most owners pick this Core / $1.5M-$5M

Storm-Proof Phone System

For $1.5M to $5M shops that live on emergency calls, 24/7.

$14,500
Setup. Plus $1,200 every 28 days for Storm-Proof Monitoring & Tuning.
  • Full 24/7 storm-proof phone system on your emergency line
  • Missed-call rescue and 60-second web-lead follow-up
  • CRM tags and reports so you see which calls turn into jobs
  • Bi-weekly review calls for the first 90 days
  • All 3 guarantees included
Book Audit
Anchor / Multi-Loc

Command Center Elite

For larger or multi-location shops that want deeper command-center support.

$29,000
Setup. Plus $2,500 every 28 days.
  • Everything in Core
  • Support for more lines and locations
  • Deeper reporting and owner review time
Book Audit
Founding Install Partner

The first group of installs each quarter get extra hands-on support, in return for detailed feedback and a public testimonial within 90 days. Includes an extra round of Storm-Proof Monitoring & Tuning checks at no added fee. Confirmed on the Audit.

M08 · Not Another Receptionist App

Why this is not just another receptionist app.

You have already seen the ads. Flat monthly tools that say they answer every call. Five minute setup. Works for any business. Here is how this is different.

Generic receptionist apps

Flat monthly tools that answer your phone

  • Built for any business: salons, dentists, software
  • Self-serve setup. You log in and guess at settings
  • Lives in its own inbox. Not in the tools your team uses
  • “Best effort” SLA. No money back if it misses calls
  • Anchor at $50 to $300/month, race to the bottom
Storm-Proof Phone System

Built only for emergency trades

  • Speaks the language of mitigation, supplements, after-hours fees
  • Full done for you install. We do the mapping, scripting, testing
  • Tied into your CRM or job board. Calls show up where your team works
  • Written 60-second SLA with monthly refund clause
  • Sits in band with $1,500 to $4,000/month operator-grade tools
M09 · About

Built by an operator, for operators.

My name is Rosh. I run Smart Bot Automations LLC. For the last three years I have built and tuned call capture systems for about a hundred projects across trades, finance, and other fields.

I saw the same pattern across restoration, plumbing, and HVAC. The owners did not have a lead problem. They had a phone problem.

“Three years in. About a hundred projects. The same pattern every time: the leak is the phone, not the funnel.”

That is why I built the Storm-Proof Phone System and decided to serve only emergency trades. You work with me directly. My full-time technical partner handles the deeper build behind the scenes.

Founder working at desk in a small office, focused on a laptop with phone visible. Roshel Perera, Founder
M10 · FAQ

Questions owners ask before they book.

Short, direct answers. If yours is not here, ask on the Audit.

How fast can you get this live?

Within 14 days of your kickoff call. That is the first guarantee. We map your phones and write the script in the first few days, build and test in the next week, and pass an Activation Gate (10 real calls and 1 booked job) before we flip the switch. Miss the 14-day mark and we refund your setup fee.

Do I have to switch phone providers?

Not in most cases. We sit in front of or beside what you already use. We forward your emergency line into the storm-proof system, then send booked jobs back into your board or CRM. On the Audit we look at your current setup and tell you the simplest change that keeps your number and your team comfortable.

Will this work with ServiceTitan, Housecall Pro, or my own CRM?

Yes. We already work with GoHighLevel and other common CRMs. For ServiceTitan or Housecall Pro we design the flows so jobs land where your team works, either direct write-in or clean tagged handoff. Your dispatcher does not learn a new system.

What if my dispatcher quits in the middle of the install?

That is one reason to put a storm-proof system in place. The system still answers calls while you fill the seat. We document your script, routing, and call reports, so the next hire steps in fast. The core of the call flow lives in the system, not in one person’s head.

I already use a human answering service. Why would I change?

If you are happy and your miss rate is low, you may not need to. Many owners we talk to still see long hold times, missed after-hours calls, and poor notes even with a live service. We answer faster, follow your rules tighter, give you a clear call record, and back it with a written 60-second SLA. On the Audit we compare and let you decide.

Is this just an AI receptionist with a nicer name?

No. The storm-proof phone system is a full call capture setup built around your shop. Phone line, intake script, routing, missed-call rescue, web-lead follow-up, reports. We use modern speech tools under the hood, but the value is not the tech. It is more calls answered fast, more clear job bookings, and less strain on your people. We stay in the loop with live review calls and tuning.

What if callers get upset that they are not speaking to a person right away?

In true emergencies, speed and clear action matter most. The system answers fast, speaks in plain language, and gets to the service address and basic safety steps right away. If a call needs a live person, we route it to your on-call or office number as soon as possible. You can also choose which kinds of calls must always reach a human. Most owners find that clear, fast help at 2 am feels better to callers than a voicemail box that never calls back.

What does the 90-day pays-for-itself guarantee actually require?

Four things, written into your agreement. (1) All emergency line calls flow through the system, not around it. (2) You spend at least $2,000 a month on paid leads (Google Ads, Local Service Ads, vendors). (3) Booked jobs get tagged in your CRM. (4) You show up to at least 4 of the 6 bi-weekly tuning calls. Hit those four marks. If the system still has not booked at least your setup fee in 90 days, we keep working free for 90 more, and refund your setup fee if it still has not paid for itself.

What happens after the 90-day pays-for-itself window?

Storm-Proof Monitoring & Tuning continues as long as you stay a client. After the first 90 days we shift focus to keeping miss rate low, speed-to-answer high, and your team happy with how the system fits their day. We watch for storm spikes and growth so we can adjust before the phones break.

How much of my time does this take?

15 minutes for the Audit. 60 minutes for kickoff. A few hours over the first two weeks for script checks and test calls. After go-live, bi-weekly calls run 20 to 30 minutes. The point is to save you nights and weekends, not add another job.

Can I start with after-hours only and add full 24/7 later?

Yes. Many sub-$1M shops start with the After-Hours Call Catcher tier. That covers nights and weekends while you prove the model. Step up to full 24/7 on the Core tier when ready. We help you plan that path on the Audit.

What if I am a smaller shop and not sure I can afford this?

That is what the Audit is for. We look at your call volume, ticket sizes, and missed-call pattern. If we cannot see a clear path for the system to make sense, we tell you to hold off or start lighter. We want long-term fits, not quick churn.

How do I know you will not change the price on me later?

We review pricing once a quarter as we add more case studies, but we do not play games. When you sign, your setup fee is locked. Storm-Proof Monitoring & Tuning is set in your agreement. Any future adjustment for heavy growth or added scope happens with your written ok, never as a surprise.

M11 · Final CTA

Get your Emergency Call Leak Audit on the books.

If you rely on the phone for emergency work, you already pay for every missed call. The Audit is 15 minutes. No deck. No pitch. Just your numbers and a simple plan if it is a fit.

Book a 15-minute Audit

Pick a time that fits your route. Bring your questions. We bring the data.

14 days
Live, or your setup fee back
6 / month
Real install slot cap
3 layers
Of guarantee on the contract
Book your Audit →